Katy Elite Frames

Our goal is to get our dolls & gents their goodies as quickly as possible!

FREE SHIPPING ON ORDERS of $150+ in the United States.

Shipping Schedule: DOMESTIC

We process and ship orders Monday thru Friday excluding weekends and holidays.

All in stock orders ship within 2-5 business days of being placed. If you PREORDER an item, it will ship on the approximate date stated in description.

Priority Shipping (Domestic) - Please allow between 1-3 business days after it's been shipped. 

Priority Shipping (International) - Please allow between 6-10 business days after being shipped. 

- SHIPS WITH USPS

How much will shipping cost?

The best way to know is by adding your items to the cart and proceeding to checkout.

After you've entered the shipping destination and before payment, your shipping cost

will be calculated. Average shipping cost is approximately $5-10 for 2-3 day domestic shipping. 

For international shipping costs, please add items and destination to calculate the shipping cost (based on weight).

Tracking Your Package:

To track your goodies, refer to your shipping confirmation email and find TRACKING #. Then simply go to www.USPS.com & track your package! If you have any additional

questions, please don't hesitate to email us at hello@ancientbrand.com.

Email us at hello@ancientbrand.com if you have any questions or comments.

We will get back to you within 1 business day :)

We hope you love your goodies! But if something doesn’t fit right, here's what you can do! (ALL returns & exchanges must be returned within 7 days of ordered being delivered).

RETURNS & EXCHANGES:

Simple! Returns or exchanges can be done by sending an email to: hello@ancientbrand.com

Please include the following in your email:

• Name
• Order #
• Items to be returned 

----

While we do not issue refunds, we will gladly accept returned items for online store credits when received within the 7 day return period. 

POLICY: Merchandise must be returned within 7 days and must have been previously approved (via email), tags must be attached, and clothing new, unworn or altered in anyway. Online store credit is valid for 30 days from issue date.

FINAL SALE ITEMS

- All accessories ( handmade items, bags, sunglasses, jewelry, and sale items)

- Sale items: Orders placed with any discount code, anything in the sale section, items reduced in price, clearance.

***These items cannot be returned for store credit or exchange.

MAIL RETURNS TO:

AncientBrand Returns
3575 Bridge Rd - Ste 8
PMB# 190
Suffolk, VA 23435

INTERNATIONAL ORDERS

All packages are sent by USPS First Class Mail International. This is the most economical, but does provide tracking of the package. We can not be responsible for loss or theft after we have shipped the packages. Shipping can take 10-15 business days, depending on the country, sometimes packages can get held up in customs, and delivery can take as long as 4 weeks. Please take this into consideration when placing your order. Any additional tax or custom fees your country may charge are the buyers responsibility, and they are not covered by us. Returns will not be accepted due to customs fees.